Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I bought 2 tickets to Super bowl for my 11 year old son. But, that won't happen with your company. I received an email a few days before the game to "Confirm my email". The 21st was spent on the phone trying to aquire our tickets. Is this your company? And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Never again. Purchased parking for the Super Bowl. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. The site is a fraud and they are aware. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. This review was chosen algorithmically as the most valued customer feedback. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. 100% Buyer Guarantee is a complete falsity. It guarantees your tickets will be valid and arrive in time for the event. The email made a vague reference to covid 19 but no definite reason was given. None of the options worked for us NEVER will I use this company again. We are absolutely sorry to hear what you experience. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Please Refund at least $1000. Thank you for sharing your feedback, Gregory. It told me the section of the tickets but not the exact seat numbers. When I go the tickets, I called the venue and was told they were not handicap. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Chicago Illinois Vivid Seats ranks 25thamong Ticketssites. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Please refund me the differance between what you charged me and what the tickets actually cost. I purchased tickets well in advance and the tickets weren't cheap. After setting up a ticket master account my tickets were sent to me. I do expect a refund of the differance that the seats should sell for. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. I am very disappointed in not being able to attend the show. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Request to speak to a Vivid Seats agent. Reliable & Rewarding Tickets. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Yes. This will help us to determine next steps. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. If I purchase both sets, will the seats be together? What are "Email Delivery" and "Instant Download" tickets? The following is a chronological timing of the events that occurred: The person the ticket was for has since died. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. The staff are even more amazing. We were given multiple different messages from Vivid seats regarding the tickets. After all, I selected that I wanted "2" tickets not "1". However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Anyone can write a Trustpilot review. I was told that I should have known that by this note that was listed: xfer Piggyback. Showed up after start of game and lot was closed. Do not use Vividseats!! Most complaints are from ticket billing and delivery issues. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. From over pricing. they are all the same basically. I thought Vivid was a pr0n company. Desired outcome: Its not final unless I had the tickets available which I didnt. I was unsure on how this all worked. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. For more information about reviews on ConsumerAffairs.com please visit our Desired outcome: We lose as a result of your opportunistic business model. They deserve to go bankrupt as they cost me $800. Thanks Vivid Seats. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. ColPhorbin 1 yr. ago Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Sometimes the choice seems insufficient to customers. Tickets were electronic via phone. We apologize that you didn't receive the tickets you requested, Charlotte. They are aware of this issue. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. But, what I'm reviewing . Her personality was fantastic and the whole experience was just perfect. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. I want my $1,500 back in my bank account. These people are thieves and liars. Dont EVER use vivid seats for any purchases. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. I paid $322.17 for 3 seats. They made me jump through hoops to get my money back. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. "We have currently put them on 'No Rating' while they investigate the complaints and . Refund of ticket price. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. What I received were tickets in Section B, Row N, Seats 147 & 148. That clearly didn't happen bc I received NO TICKETS! Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Promised by 2/23. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Abel helped me and made the process easy. Is SeatGeek Legit? Never again. I never received the email and therefore never accepted the tickets. Read full review of Vivid Seats and 1 comment. The support team was very friendly, knowledgeable about the event, and got me great seats. Service 254 Value 245 Shipping 164 They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Then allows the seller to change the date to the day of the event. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Definitely recommend. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Very deceptive and unfair marketing. Unsubscribe easily. He was absolutely fantastic at his job. Good Grief. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid Seats Review Summary. Vivid seats are scammers. 2. Got us a great deal on our tickets love this company. I suggest never doing business with them. If you make a last second purchase, you are putting yourself at risk. First time using Vivid Seats to get tickets. I wish you didn't exist. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. A. Amalia G. Today. They refuse to give refunds for anything. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. The total price was $1405.95. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I expect to pay the normal service fees, but not what you charged me for the tickets. The request was put. I do expect a responce and an apology for this overcharge. These seats sell for $35.00 each. Explain your situation and why you wish to receive a refund. Gain trust and grow your business with customer reviews. My credit card was charged $328.30 that day. The third party did not send us the electronic tickets. THEY ARE SCAMMERS. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. This was an absolute nightmare. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. It was smooth and I didn't have to do all re-ordering process again. Long story short I never received the parking pass and had to pay in full at the gate. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. WRITE REVIEW. Recent customer reviews are positive. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. I never will again. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I have bought tickets through Vivid Seats for two different concerts. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Customer identification can be provided if needed. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Will be buying more tickets from them in the future. 2. bradsaid 1 yr. ago. Vivid Seats Review: Is it Legit, Reliable or a Scam? Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I do expect a responce and an apology for this overcharge. Repeatedly asked to speak to manager and he refused. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I thought maybe that was the seller. A link has directed you to this review. I have read many many complaints about the 'fake' guarantees. There was some type of electronic glitch. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. IE, Hundreds of people are standing in front of you. Verification can help ensure real people write reviews about real companies. New customers can take advantage of this exclusive discount offer! Vivid Seats has not responded to my email. Vivid Seats Culture At a Glance. Angel P helped me out. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. When the tickets never came, I contacted Vivid repeatedly. We would like to look further into this for you. Couldnt cancel that ticket either. As of Oct. 13th 6:38 pm I am unable to access my tickets. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. 3 for $533.58. 10.1K Ratings. We appreciate you bringing this matter to our attention and will be following up with you again soon. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. They go above and beyond to make my transactions fun and fast! They deserve to go bankrupt as they cost me $800. They refuse to give a refund due to sending the tickets prior to showtime. 07-12-22 at 5:57 A.M. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Very helpful indeed! I was terrified that I would not receive my tickets. I just want the tickets I spent my hard earned money on. Also, VividSeats says all orders are 100% . I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. For further help, send us a direct message. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. All Rights Reserved. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We absolutely value your feedback and apologize for the stress this may have caused you. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I did not get what I paid for. We added millions of opinions to our database and summarized over a million opinions. We are filing fraud with the bank and reporting to the bbb. Disgusted. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Great service. All they say is their sry, well so am I! A refund or seats in RTC4. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. What kind of scam is this? Paid over $300 to an event that was postponed minutes before it was scheduled. From over pricing. I had a great experience. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. It also assists sellers who have tickets and want to sell them safely. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. One can only hope these ticket monopolies will be better regulated in the near future. He was very knowledgeable and courteous. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Vivid refused a refund! Vivid Seats offers a premium shopping experience and the industrys best ticket prices. First received an e-mail asking me to call because there was an issue. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Erika, we always want to leave a positive impression on our fans. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. So, Vivid seats charged an additional $196. We encourage you to reach our to our online support team by sending us DM on social media. I was purchasing 3 tickets and wanted to make sure we are all seated together. Chicago, IL 60606-0606. I asked to print the tickets for my group but was told I had to use the electronic system. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets.
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