Not a word either by phone, email or through the support chat since then. I think it may be the original phone line. Please send us a PM with your first and last name, as well as house numbers to your service address. Emails sent with an attachment cannot be processed. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can email the site owner to let them know you were blocked. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. First Call 9-1-1. 7 years ago. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. I explained this to the rep when I called to cancel. Don't touch a downed power line or other equipment. Reporting this to comcast seems to be a problem. Rod Furlan is a crook and Thief and should be held accountable. Should you experience further issues, please create a new post. Don't touch anything or anyone in contact with a downed power line. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Call 800.288.2020. How does cable internet get to your house? Press question mark to learn the rest of the keyboard shortcuts. Scroll down and select Manage Internet. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. . Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I am at a loss. Type a message to let us know what your issue is. Archived post. My electric company has been out already and have told me that it is Comcast's issue. What to expect: Your complaint will be posted online in a public database. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Our team can assist with getting those downed wires raised. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Type your message in the text area near the bottom of the window. My thinking, if I were to do this at my house would be that that 1.) I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. An official employee, such as myself or whoever is first available, will respond. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. How do I report an above ground cable down? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? The easement at my back property line has poles with electric and utility lines. Make sure you are signed in with your Xfinity credentials. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Tips in case of an outage What if my power is out? Id give them a ring. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Thank you! Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. If you have questions about your services, we're here to answer them. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. I would like to report down wires in my back yard for the second time. For immediate assistance, check out the Xfinity Assistant. This post was marked as solved. For more information, please see our In the top right corner, you'll see a little chat icon near the bell icon. The channel and its live streaming world news is available . Contact Comcast and let them know of the down landline problem. Where or how can I report this? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. When asked if you want to order new service, say "No." Verizon Business customers. Ask for the Comcast liason. This option is available 24 hours a day, 7 days a week. Step 1: Inquiry. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Call 800.288.2020 . Call us anytime at. Contact Us | Comcast Business Support You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I hope youre having a great week so far! Thank you for reaching out to our forums community, its great we can connect this way! Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Create an account to follow your favorite communities and start taking part in conversations. The ground around your car may be energized. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. For your safety, do not touch or move the downed line. It's infuriating. Then it tells me it can help me better if I sign in. How do I get Comcast to come deal with this? X | `>`. Here is a list of frequently requested telephone numbers: Cable. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Talk to Us. God forbid this huge company actually provide a phone number where you could talk to someone. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. I have followed these instructions and sent the private message on 6/1/21. Sky News is distributed via an English-language radio news service, and through online channels. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. In the top right corner, you'll see a little chat icon near the bell icon. ASA, ABA, Adherence). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). How much notice do you need to give Comcast to cancel? How to Reach a Real Person at Comcast/Xfinity. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Who do you call for a downed cable line? It's in front of my yard, and it goes across the street. Cookie Notice Let us know. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Click to reveal Do not send the firewall logs as an attachment. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. A drop-down list appears. How do I report down a cable line? Contact Customer Service at (800) 391-3000. I am a bot, and this action was performed automatically. You can contact 811 to get utility lines marked. If youve got a free afternoon, you can run the cable yourself and save some money. I hate to hear this has been your experience and would love to investigate this for you! Downed Power Line. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Please help before someone gets hurt. Stay at least 35ft away from any downed wires during cleanup and other activities. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Thanks! Discussion. Do what's best for your business. Call 9-1-1 immediately to report a fallen power line. Comcast landlines are being used by homes and businesses alike. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I suspect it's an old wire). to Call your mayor's office. Our community is your official source on Reddit for help with Xfinity services. Responsible . The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. A: Cable and phone wires dont carry current, so its safe to remove them. Report it as a hazard to your local PD, maybe they have a better contact. Click the direct message icon, 2. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. How do I know if my home is wired for Comcast? Electric Lines that run from the utility pole to your residence. The action you just performed triggered the security solution. . If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Hi, @user_af7a95. Hello @ryanray.rr81 and thank you! Call 911, which will get the FD out to asses the wire (s). Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Whenever there is an outage, your first step is to report it via email or twitter. I have a downed wire in the middle of the street. New comments cannot be posted and votes cannot be cast. In the 'To' line, type "Xfinity Support" there. Comcast does not do tree trimming. I really appreciate you being a member of the Comcast Family! Our community is your official source on Reddit for help with Xfinity services. See how you can save when you add Comcast Business Mobile or add a new line. 115.124.120.233 Press Enter to send it. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. You will need to contact a tree trimming service yourself. How to report a downed wire if I'm not a customer? Performance & security by Cloudflare. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) https://corporate.comcast.com/stories/meet-our-digital-care-team. An official employee, such as myself or whoever is first available, will respond. We have all the tools to help with your cable line and make sure it gets taken care of. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. I called but only received voice mail. A recent storm brought down a tree which took down one of the above ground cables by my house. came out and verified that it isn't live. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. 2 1 RR ryanray.rr81 Visitor 2 Messages If the IP address resides on the Comcast network. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. If you absolutely need to have it removed, consult with an electrician before doing so. This website wants shut This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. @XfinityThomasChow long does it take for someone to reply? Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. If you are experiencing problems with Comcast Xfinity, please submit a report below. You may have to enter a lot of personal information to get connected, including your ZIP code. Can you direct message us your name and address, please? There appears to be no other way to contact comcast/xfinity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Call BGE at 1-877-778-2222 to report any downed electrical lines. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Report it online using Xfinity Assistant. -ATTU-verseCare. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! How do I report this? How do you get straight to a representative? Call 800.288.2020 and select Repair. Please send us a direct message to "Xfinity Support" with your full name and address. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to report a down or damaged CenturyLink line. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Genius. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. View the Xfinity outage map and find out when an area will be back online. If you have questions about your services, we're here to answer them. Report an issue Select Chat. If you receive overhead electric service, your electric system con- sists of the following: 1. and our Comcast Xfinity Outage Map. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Remember: This number is just for unburied ground cables. A drop-down list appears. I am an Official Xfinity Employee. Create an account to follow your favorite communities and start taking part in conversations. Then, call PG&E at 1-800-743-5000. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. In the aftermath of a major storm, be aware of hazards presented by downed power lines. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Thanks! If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Then, call PG&E at 1-800-743-5000. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. To qualify for the credit, customers must: 1. Massive outages do occur because of problems such as storms, floods etc. Make the report to that person.. 1 6 A drop-down list appears. With our new Xfinity support chat, you do not need to input the name of a person. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report A Downed Line. They have been hanging very low for over a year. Let us know. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. If you have questions about your services, we're here to answer them. Please contact the moderators of this subreddit if you have any questions or concerns. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. I have a downed wire in the middle of the street. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. There may be a 60 day notice cancellation fee for your service. Cloudflare Ray ID: 7a2ad44e3df86ef8 Question: Does Comcast Hve To Repair A Cut Cable Line. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am a bot, and this action was performed automatically. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I can't get into my property because the line is blocking the drive way. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. A recent storm brought down a tree which took down one of the above ground cables by my house. Asking on behalf of my place of business. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Press Enter to send it. Thank you so much for contacting our Xfinity Support Team over Reddit. New comments cannot be posted and votes cannot be cast. We have made changes to keep employees safe so response and call times may be longer than usual. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Click Continue. No worries, Our team can definitely help right here! DO NOT TOUCH downed lines or anything they are touching. Occasionally there is a mix up and Comcast forgets to bury the drop. Usually 911 dispatch has unlisted numbers for utilities. . Select Restart Modem to begin troubleshooting. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. The tree and the cable are both on the grass verge next to my property. Welcome to the Xfinity community! It's a hazard to pedestrians and vehicles! Two delivery trucks have had close calls recently. This post was marked as closed. Jul 2007 - Sep 20169 years 3 months. Say "No account." Never touch a downed overhead electrical line. Privacy Policy. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Stay at least 10 feet away from the wire and secure the area to keep others away, too. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. It's not the power line and I don't think it's the regular cable either because there's no service outage. I am a bot, and this action was performed automatically. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Thank you so much Anthony for sending us over those details and the Modmail. We have made changes to keep employees safe so response and call times may be longer than usual. How do you fix an exposed wire without electrical tape? I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The tree and the cable are both on the grass verge next to my property. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! We have made changes to keep employees safe so response and call times may be longer than usual. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please contact the moderators of this subreddit if you have any questions or concerns. To confirm, are the wires in question still low-hanging by chance? We've had a downed wire touching our building for about two months at this point. By selecting Accept all, you consent to our use of Cookies. Hello @user_300363 and thank you! 3.) That's not what we want to see! You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Get in touch with Comcast Business. For immediate assistance, check out the Xfinity Assistant. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Asking on behalf of my place of business. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Who is responsible for cable line from pole to house? ET. I don't have AT&T, or a landline. We truly appreciate you taking the time to reach out to let us know about a downed wire. This website is using a security service to protect itself from online attacks. Select Start Troubleshooting to begin your modem restart. Privacy Policy. It's not the power line and I don't think it's the regular cable either because there's no service outage. It has been severed months ago and left hanging. Comcast Xfinity problems in the last 24 hours. Welcome to the Xfinity community! Hope this helps you out. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Can you please send us a Modmail message with your first and last name and full address? How do I report a downed telephone line? You aren't allowed to. We're sorry that didn't solve your issue. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. If you smell natural gas or see downed power lines please do NOT use this page. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Your IP: I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! For immediate assistance, check out the Xfinity Assistant. I really appreciate you being a member of the Comcast Family! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Voting closed 14. Find an Xfinity Location Check the status and hours of locations near you. Thanks. That person will tell you who the city's contact is in the Comcast governmental affairs office. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours.
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