Email Barry at barry@bigtechquestion.com. Choose BT Access Control from the options. If you've still got problems, try ourBroadband troubleshooter>, If you've got Complete Wi-Fi and need help connecting your Wi-Fi disc, see How do I set up Complete Wi-Fi? So my problem is nearly solved. Full Fibre customers wont use microfilters. You dont want your neighbours taking advantage of the internet connection that youre paying for! Every device that uses the internet sends its packets of data through specific ports. Over the years, we've developed better and better Hubs (routers) for our customers as new technology has become available. Here's how to turn wireless on and off on the BT Smart Hub: Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect. It's now even easier to manage the Hub's settings and to get the best wi-fi set-up. How do I set up port forwarding on my BT Hub? Set the security level for your Hub's wireless connection -. If you're not sure what the Hub 5 looks like, it's the one with the blue line across the front. The red-ended Ethernet cable goes from the Port/LAN1 slot on the ONT to the red port marked WAN on the Smart Hub. Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. 15h14. First, you need to connect to the router's web management page, so that you can change the settings that you want. There are different ways to switch on access controls depending on which type of BT router you have: BT might think its smart but we know that plenty of broadband customers with a BT hub find the Smart Setup wizard pretty annoying. 16-08-2022 Distinguished Sage, never noticed http vs https. Richard, I run Windows 11 and using Edge is fine. Copyright 2022. 3. How do I control the time when devices can access the internet on my Smart Hub? Then click on Advanced Settings. Press the Power button on the Hub to turn it on. Press the Power button on the back of the Hub to turn it on. Remember you need to save any changes you make. Press 'Enter'. This will open the Hub Manager, Enter the admin password. Guide to using the BT Business Smart Hub Changing the IP address of your hub From the Hub Manager go to Advanced settings then My Network then IPv4 configuration You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Network Name If you're still having trouble try our community forum. Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. Re: BT Smart Hub 2 manager and Windows 11. BT Home Hub 5 - Information and troubleshooting guide (for Fibre you install yourself). Remember, if you've a Hub 4 and Fibre broadband then you'll need to set it up with the Openreach modem - see the instructions further down. However, as soon as you try and do anything vaguely interesting, you will be prompted for your Hubs admin password. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Switch off the router and switch it back on again. The video below shows you how to set up your BT Smart Hub. To get the latest on your appointment, go to www.bt.com/ordertracking>. Announcements, Guides & Community Updates. This takes a few minutes. Enter your BT hub admin password. Fix Problems and faults Contact Chat, phone, or email Setting up BT Business Hub or router Guide to the BT Business Smart Hub 2 Guide to the BT Business Smart Hub The default BT Smart Hub IP Address is: 192.168.1.254. If this happens get in touch with us. im using italk atm and a zyxel router how can i daisy chain to the bt hub 2 so i can use the bt hubs 5 ghz wifi, too complicated for we oldies. Youll be asked to enter the new password twice, to make sure its correct. If its the first time youve used BT Hub Manager you will need to enter the admin password on the back of the broadband router. Advanced settings Make sure that your computer is connected to the Smart Hub via Ethernet or . Learn how your comment data is processed. Wireless Our helpful guide shows you how to change the admin password on your BT Hub. It's on or it's off. >. In the Home Network part of BT Hub Manager you will clearly see all the devices that are currently connected to your BT hub. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Ethernet sockets are becoming increasingly rare on laptops, but if you are able to plug a cable directly between router and computer, do so. You should be able to access the Smart Hub Manager from any web browser, be it a smartphone, tablet or full-blown computer. Also, what to do if you've forgotten it. If you've still got problems, try our Broadband troubleshooter>. Plug the broadband cable (grey ends) into your master socket and the other end into the Openreach modem. The BT Hub manager lets you make changes to your BT Hub settings so you can get the best out of your wi-fi and broadband. Every time a new device connects to your BT hub, Smart Setup automatically kicks in to prompt you to use all sorts of BT-specific services that you probably dont need. BT Smart Hub and Ultrafast Smart Hub Type 192.168.1.254 in a web browser to open BT Hub Manager. The BT Mini Hub doesn't support application sharing or port forwarding. >, How do I set up port forwarding on my BT Hub? Select Save to store your changes. Wait 5 minutes, then start reconnecting the cables. This may be useful if you're having difficulties with an older device or you're moving a device around your premises. If you're setting up the Hub yourself, we'll email or text you when your broadband is ready. Wait until the lights on the modem are solid green, then plug in the Smart Hub. None - anyone can connect to your wireless network without entering a password. When your device connects, it automatically chooses the . This means when you search for your Hub in the list of wireless names on your device you'll only see one. Full Fibre customers wont use microfilters. Alongside the launch of our new BT Smart Hub 2, we've redesigned the Hub Manager. It's also easy to see the Hub Manager across all devices. How do I assign multiple Static IP addresses on the Smart Hub? Slide the two parts of the Hub's power plug together until they click into place. BT Hubs are configured to handle that data transmission automatically, but sometimes you may want to create your own port forwarding rules. Apple Airtags, M1 iMac & iPad Pro: A Spring In Apple's Step? This means when you search for your Hub in the list of wireless names on your device you'll only see one. Security type We hear from frustrated BT broadband customers all the time who say that accessing the settings for their BT Smart Hub can be a real nightmare. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Alternatively choose your Hub from the dropdown to find out how to connect. If you've got Broadband (copper broadband) download the user guide below or follow these instructions. Give it a couple of minutes. BT Hubs are configured to handle that data transmission automatically, but sometimes you may want to create your own port forwarding rules. Your Hub will be called something like BTHub6-ABCD. >, How do I see which of my BT Hub's wireless bands my device is connected to? With previous ISP's routers and with previous purchased routers - such as the cracking ASUS range, you can manually assigned a static IP, and the router locks that down and ignores DHCP. It only works when Separate Bands is off. He was once Deputy Editor of Mail Online and remains in therapy to this day. They're on the back of your Hub. However, if the Wi-Fi has dropped out, you might not see the settings. With Band Steering on, the Hub steers your devices to the best wireless band for them. How do I create a Port Forwarding rule on my Smart Hub? Have you tried Chrome or another browser. Connect the power cable to your Hub, plug it in at the wall and switch the socket on. Next, select the first device that you want to control and choose the days and times for which you want to set limits. The process for changing the password on BT Home Hub 3, Hub 4 and Hub 5 is exactly the same as above but without needing to click on System first. Full Fibre customers wont use microfilters. It's also easy to see the Hub Manager across all devices. If that doesnt work, try connecting to the router via an Ethernet cable (shown below). >, BT Home Hub 5 - Information and troubleshooting guide. Depending on the position of the Openreach modem, fibre customers might not be able to change the position of their BT Hub. Yvonne, How do I retrieve my phone numbers from the stored file I place on the router manager, The Big Tech Question delivers straight answers to the biggest questions in tech. 16h12. Also restart the computer/tablet/mobile youre using to access the Smart Hub Manager, in case theres a problem with the device rather than the router. Ports are virtual pathways and you can create rules that can block or forward inbound data packets to specific devices on your local network. If you are using a VPN, say for homeworking, its possible you might need to set up port forwarding, but you will need to know the port range information from your IT department and most VPN clients should work on the hub without this being required. Instead the Smart Hub connects to the Openreach modem (or ONT). If it isn't blue, see connection troubleshooting below for help with connecting. Modes 2 and 3 may connect you but they'll also reduce or disable some wireless features so your range and speed might take a hit to improve reliability. 16-08-2022 and many others. >, How do I turn off BT Access Control for a device? Options All forum topics Previous Topic Next Topic Simoneale73 Beginner on 13-04-2021 16h36 18,109 Views Message 1 of 2 Can not access hub manager - 192.168.1.254 (or any variation on the last digit) via PC Go to solution So if you're connecting a device that you'll be using around your premises, it's better to connect it to the 2.4GHz band. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you've been activated, double check everything is connected properly before trying our connection troubleshooter>. It's also easy to see the Hub Manager across all devices. (Make sure you're connected to your home network.) Here's how to set up a Hub 4 or Hub 5. From the Hub Manager, click on Advanced Settings, then Wireless. As a general guide, 5GHz provides better speed while 2.4GHz gives better range. The Hub Manager is where you can change or view your Hubs settings. With BT Hub Manager youll be able to see at a glance if someone is using your wireless broadband signal without your permission. If all else fails, give BTs Helpdesk a call on 0800 800 150. Open a web browser Type 192.168.1.254 into the address bar (where you normally type the internet address; there's no need for www or http, just type the number directly into the address bar). on Type the following numbers into the address bar: Type 192.168.1.254 in a web browser to open BT Hub Manager. Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Your hub is only accesible on your home LAN hence it is http and not https. Got a BT Business Smart Hub 1? You'll need your Hub's wireless network name and password. For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Find what hub you have BT Smart Hub BT Smart Hub 2 BT Home Hub 3 BT Home Hub 4 BT Home Hub 5 Differences between each Hub Still need help? How do I view the devices connected to my Smart Hub? How do I restrict the wireless devices that can connect to my Hub? Note: it is And some questions nobody really wanted the answers to. From the Hub Manager home page, go to - Advanced Settings > Broadband > Dynamic DNS. Youll also need to add a password hint. If the correct IP address was used you will see a login screen or window like this: Screenshot of BT Smart Hub Login. Where can I view the status of my Smart Hub? If everything is working properly you should see a screen like this (some details have been blurred for security reasons): This will give you basic details, such as whether the router is connected to the internet, the status of the different wireless bands, and how many devices are connected to your router (21 in our house!). Once youre logged in youll see a button for Advanced Settings. Your Hub will be called something like BT-XXYYXX. If your Smart Hub doesnt have a red WAN port, you may have been sent the wrong Hub type. You will need to check the documentation provided from the hardware manufacturer, software/service provider or contact your IT support to identify the port range, Select the protocol appropriate to the rule you are adding, and click, If you need to open multiple ports within your new rule you can, repeat the process for the new ports you want to add, Once you have finished adding - remember you need to save your changes. If your modem has a Battery Backup Unit (BBU), disconnect the cable connecting the BBU and the modem. You'll then be able to change these settings: Separate Bands By default, your Smart Hub will have this switched off. Press the Rescan button to make it scan again. >, How do I set up port forwarding on my BT Hub? >, Visit our welcome pages for help getting started with your new products and extras>, Connecting your BT Smart Hub and Ultrafast Smart Hub, Setting up a Hub 3 or Hub 4 with an Openreach modem. How do I use different DNS servers or set up dynamic DNS on my Smart Hub? You can configure your Hub to use Dynamic DNS. Whats more, BT claims the wifi-signal from a Smart Hub is capable of reaching further than any router from their broadband competitors. Click, Once saved, your new rule will appear on the table, Open a new web browser on your connected device and type 192.168.1.254 into the address bar. Download the user guide below or follow these instructions on how to set things up: BT Home Hub 3 - BT Infinity getting started (2012-2013 version). Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem
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