Interviewers were very welcoming and made me feel at ease. stonewater customer promise. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Excellent customer support. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . If it matters to our customers it matters to us." You can register for MyHome, and MyRewards at myhome.stonewater.org. Report a defect or repair. Customer Promise Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Watch this space. Not to mention all the roles that make a business function, in HR, Finance and IT. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. %%EOF Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Intersectionality, domestic abuse and housing Use this form to let us know about incidents of anti-social behaviour. You can see our Customer Commitments here. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Congratulations to them both.. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Today is all about celebrating and recognising great customer service and the people who deliver it. The process took 2 weeks. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you For all general enquries, including queries about your agreement, paying your rent etc. Or you can send us a message on our website. Twitter - @StonewaterUk. If it matters to our customers it matters to us." Our customer commitments are the service standards weve set with you. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. The Customer Complaint Panel who are they and what do they do? While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. You could be our next: The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. You're family. Feedback. ;R?q:40? 0 %PDF-1.5 % I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Report anti-social behaviour. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. June 29, 2022 russell hantz wife; Category: . Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Stonewaters goal is not to work with general agents or quote mills. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Phone us: 01202 319 119. Online/Remote - Candidates ideally in. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC To get a job at Stonewater, browse currently open positions and apply for a job near you. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." You can update your choices at any time in your settings. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. (Usernames and Passwords are Case-Sensitive). This is the Stonewater company profile. One of the ways we do this is with our customer commitments. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Feedback. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. This form will not work unless you enable cookies. Customer Experience Advisor. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. If you are reporting an emergency, please do not utilize this means of communication. These agencies . Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Questions were not too difficult and it felt very relaxed. stonewater customer promise. Stonewater Customer Hubb. Whether they need emotional, physical or financial support or advice it's always free. CLS Sicherheit - Sicherheitsfachkraft Wien. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. Listed on 2023-03-03. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. stonewater customer promise . Put simply, if you want to make a positive difference, working in housing is for you! Christian Lauterbach - Sicherheit im Betrieb. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Right to Buy for housing association tenants If you are a registered user, please log in. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Keeping customers safe and delivering quality services to you really matters to us. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. You can find it here. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Home Realizacje i porady Bez kategorii stonewater customer promise. z[|WC{]f. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Stonewater is a leading social housing provider. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Retrofit is a key solution to some of the energy bill challenges were facing today. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Changes won't be saved until you sign up for an Enhanced Profile subscription. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Comprehensive. 100% of job seekers rate their interview experience at Stonewater as positive. Scheme Co-ordinator Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. As we break into a new decade, what exactly are the big issues in social housing today? Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. A free inside look at company reviews and salaries posted anonymously by employees. Customer Service Advisor We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city.
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