I been buying and selling for 12 years with them. Lots 81-82 Street C Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Review the StubHub return and refund policy at ReturnsAndRefunds.com. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. After the switch, you will enter the email address you use to access the community in order to reset your password. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Sorry we couldn't be helpful. How can I email stubhub to refund tickets for a cencelled event. Stubhub said they have the seats were listed until a hour past kickoff. please contact StubHub US Customer Service at 1.866. Find help with your questions from other fans through our own peer-to-peer community! Dorado, PR 00646, Metro Office Park / What happens when an event is canceled. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Danielle is the author of this solution article. If your payment is pending, well cancel the payment. Whats The Difference Between Class 2 And Class 3 NI Contributions? StubHub is offering the retroactive refunds now because the live events industry is opening back up. Enter your gift card PIN in the PIN field when prompted. See detailed StubHub customer service rankings, employee comments and much more from our sister site. They have a VOID watermark. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." 1:00. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Please note that, for canceled events, no . As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). A few days later I'm only paid out for 1 set of tickets. How do we request the refund? This number worked fantastically, and I got all I needed accomplished! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Keep in mind that you may not be refunded in money. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. I saved to buy expensive tickets as a gift for my wife and now we cant go. Apply your StubHub balance during checkout on your next purchase. Sellers . Sign in, or if youre new to StubHub, sign up for free. Still learning the basics of personal finance? How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. This means sellers set the ticket prices. And the exact same seats they re listed and sold for a different amount sold and the payout. Click or tap See actions and select Make changes. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. And 2 hours before the game I had no listings active. Find the sale. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." I live in GA - was supposed to go to a premier league game in England in March. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. StubHub also has live chat operating 24/7. For customer support people can visit their help topics to search for answers to questions or browse popular topics. If you feel like StubHub cheated you, you could take action against them. How to reach a live person: Speak "customer service" at first prompt. Get useful tips, expert advice and cute animals in your inbox every week. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Pennsylvania It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The company prides itself on being a Fan-to-Fan service. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Is SeatGeek legit? Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. International orders are handled a bit differently than those within the US, @Lighty7. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Email: This information has not been added. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Postponed events may not be eligible for refunds. Remember, your order is covered by our FanProtect Guarantee." Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Hawaii to check out everything we offer. We cant contact them and ask them to lower their prices. Phone: 866-788-2482. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? We have a great help article here which provides the steps to list these Mobile Transfer tickets. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Phone Call 1-866-788-2482. So the funds are available but you only adhere to the state-by-state laws? Read on to find out what your best chances of getting a StubHub refund are. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. . You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. but I havent been able to get in contact with anyone from StubHub. How to Contact StubHub for fraudulent tickets. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Help us improve this article with your feedback. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. A million dollar company can not compensate a loyal customer a few hundred bucks. Are You Having Trouble Getting in Touch With StubHub? We may be compensated if you click this ad. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Bradley R. Hightower. All rights reserved. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. The company does have something they term FanProtect Guarantee in its User Agreement. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. The credits are valid through the end of 2022. I had to ask for a manager. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. What Is Public Liability Insurance For A Wedding? how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. on 2/28 at 12:51PM These are often free tickets the seller can relist. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). "The return of live events, the input of customers, partners, and regulators, and the . As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. This material may not be published, broadcast, rewritten, or redistributed. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. It is now November - this is ridiculous. No matter how you get them, well email you when theyre ready. Copyright 2020 Scripps Media, Inc. All rights reserved. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC 03-31-2022 08:37 AM. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. New Yorkers, however, are in luck. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. The April 25th show was canceled due to COVID-19. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. What a horrible service! Since its inception 22 years ago, StubHub has grown to 800 employees. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. She came back and said I'm refunding your money butand then starts fighting with me again. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. No. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Registered users: Log in to your StubHub account. I waited 2 days and tried the access code again..still nothing. Once you receive that email you can log into your account and navigate to the StubHub wallet. With only these four steps, your refund request is faxed. StubHub sellers set the price of their tickets. AND TOLD ME THAT "Recine. Supervisor " would NOT SPEAK WITH ME. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Fatsuma Stagehand We do still love going to events and want buying tickets online to be easy and safe. And never again. Sit back and relax while we do the work. How do I contact StubHub for a refund? Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. on 2/28 at 3:05PM In other words, when it can be too late to get a refund. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Request and Get a StubHub Refund Right Now. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. This watermark prevents others from copying them. Just log into your DoNotPay account using any. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. A Personal Loan can help you mitigate losses and get back on track. Listings for companies similar to StubHub: Customer service is awful. and take advantage of this neat service whenever you need it. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Indiana: "approximately 6,800 consumers" affected. See if youre using the right email and password. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. I have been trying to purchase tickets for over a week now. 7 calle 1, Suite 204 Click here to update this department. . 6:00 AM - 7:00 PM PT weekends. Get immediate StubHub support from HelpOwl.com. Use of this website signifies your agreement to our. We'll do our best to get back to you in the next 24 hours. Ohio Attorney. How do I complain to StubHub? It is possible to request a refund on a purchased StubHub ticket manually. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Ads by Money. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Congratulations on your sale. All you need to do is follow these short steps below: Voil! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Clear your Internet browsers cookies and cache. Horrible customer service. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Does StubHub have live chat? By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Hurry up and access DoNotPay from any web browser to check out everything we offer. Viagogo, a tickets marketplace, bought StubHub in February 2020. Had a concert canceled because of COVID-19? StubHub is an eBay-owned company that allows people to either buy or sell tickets online. It's a code that starts with SH followed by some numbers. this link is to an external site that may or may not meet accessibility guidelines. Absolutely, you can list these tickets for sale on our site ! We are changing the way you register and sign-in to the StubHub Community. Yes Your refund will be processed to the payment method used at the original time of purchase. We are changing the way you register and sign-in to the StubHub Community. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Find contact information here. They're upset StubHub is refusing to . Interactive chat Louisiana In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. From everything weve seen, the StubHub customer support is quite thin, to say the least. The cash refund will be issued by May 31, 2021 and will. Customer Service training is needed. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Very dissatisfied customer. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Enjoy!Make sure we land in your inbox, not your spam folder. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Events postponed or rescheduled won't be refunded, Fowlks said. Personal Loans can provide financial relief during an emergency. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Enjoy! The seller would net $85.. Otherwise you will receive a voucher for 120% of your purchase price. You will enter your community username and new password and done! No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Offers may be subject to change without notice. If you feel like StubHub cheated you, you could take action against them. Customer service all the way to your seat, 2000-2022 StubHub. How do I contact StubHub for refund? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Click that link and you're good to go. Customers can keep their credits if they like. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund.
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